Terms & conditions
Please read below Web Site Terms and Conditions
- CANCELLATIONS: 100% penalty for cancellation within the 15 working days before service date.
(BOOKING OFFICE OPENING TIMES: from Monday to Friday from 8.30 am to 7.30 pm italian time)
- NO SHOW: 100% penalty.
- REFUND: no refund will be granted for the following circumstances:
- No show of clients at the tour’s departing time.
- In case clients get lost during the tour.
- In case clients decide to leave the tour before its end.
In any case maximum refund available will be the cost of tour itself.
- COMPLAINT: All complaints must be forwarded to Albatravel Office within 7 days from tour date.
Albatravel will not accept any complaint after that term.
Specific Conditions for Regular Sightseeing:
- CLOSING DATE: Dec, 25th , Jan, 1st. May, 1st .
- REDUCTIONS: Infant 0-6 years old, free. Child from 7 to12 years 50% reduction.
- LANGUAGES: Tours are guaranteed with a minimum of 2 pax for each language.
Tours are organized in different languages, so on each bus there could be clients belonging to different nationalities.
For guides’ services are guaranteed 2 languages simultaneously maximum.
- ITINERARY MODIFICATIONS: In case of acts of force majeure (strikes, road conditions, weather…) Albatravel may modify the itinerary with alternative solutions maintaining duration and quality of the service.
In case tour will include entrances to Museums/Churches, Albatravel will not be responsible for delays or closures due those Institutions.
- VOUCHERS: Clients should arrive at Albatravel meeting point 15 minutes before tour departing time with tour’s voucher.
Specific Conditions for Private Excursions, Private Transfer and Shared Transfers:
- RATES DON'T INCLUDE: driver’s meals and hotel refund, city taxes, frontier, tunnels, boat, transportations tolls, parking, porterage.
- RATES INCLUDES:vat and tax rolls.
- MAXIMUM WAITING TIME FOR PRIVATE TRANSFER: 1 hour waiting time for arrival/departure transfers from/to train station or airport.
- MAXIMUM WAITING TIME FOR PRIVATE TRANSFER: 15min waiting time for arrival departure shared transfer from/to station or airport.
- BOARD: Driver will wait for clients in airport arrival hall or in front of train track or hotel reception with name board. In case of shared transfers only “Albatravel Shared Transfer” board will be used.